Refund Policy

Return Policy

We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. No worries - we're here to help!

Refund And Exchange Policy

If you change your mind about the items you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions:

To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original packaging.

Items must be returned within 30 days of purchase.

You must provide your name and address.

The returned items must be unworn, unwashed, or otherwise unused.

If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item and confirm that it meets the conditions above.

You are responsible for any costs associated with returning the item to us.

Damaged Or Faulty Items

If an item is faulty (see definition below), wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item.

OUR 30 DAY MONEY BACK GUARANTEE

We provide a 100% satisfaction guarantee for 30 days or your money back!

The way our policy works is to be eligible your item must be unused and in the same condition that you received it and it must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. You may also be required to provide proof of defective items prior to returning such as sending pictures via email.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 - 10 business days.

Some of out items are made to order and are therefore those items do not qualify and are therefore non-returnable unless there is a defect.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again then contact your credit card company because it may take some time before your refund is officially posted.

Next contact your bank because sometimes there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at friends@simplythebestdeal.com.

CLEARANCE & FINAL SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your replacement or exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We can not guarantee that we will receive your returned item.

Thank You from your friends at Simply the Best Deal